Our policy for failed or cancelled appointments is as follows:
Although we understand that things happen and schedules do change, we ask that you provide us with at least 24 hours’ notice for any appointment changes. This allows us to release the appointments to patients who may be waiting for an emergency. We schedule individual time with each patient to allow us to deliver the quality, personal care that every patient deserves.
Generally, we book around two to three weeks in advance for our NHS appointments.
We would like to politely remind all of our NHS patients that if two appointments are missed there is a possibility that we may not be able to offer you NHS treatment in the future, as per the NHS guidelines.
If private appointments are repeatedly failed or cancelled at short notice, we may ask for further appointments to be paid for in advance, where the full cost of the time allocated is paid on booking. In these cases the appointment fee would be charged whether or not you are able to attend.